Privacy Policy

Last updated: December 2024

1. Introduction

EchoHeart ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered voice assistant service.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

  • Name and contact information (email address, phone number)
  • Account credentials and profile information
  • Voice recordings and audio files you upload
  • Communication preferences and settings

2.2 Voice Data

Our service is designed to preserve and process voice recordings. We collect:

  • Voice recordings you provide for AI training
  • Audio files uploaded to our platform
  • Voice interaction data for service improvement

2.3 Technical Information

We automatically collect certain technical information, including:

  • Device information and IP addresses
  • Usage patterns and service interactions
  • Error logs and performance data

3. How We Use Your Information

We use the collected information for the following purposes:

  • To provide and maintain our voice assistant service
  • To process and preserve voice recordings as requested
  • To improve our AI technology and service quality
  • To communicate with you about our services
  • To ensure security and prevent fraud
  • To comply with legal obligations

4. Voice Data Processing

Your voice recordings are processed with the utmost care:

  • We use advanced AI technology to preserve voice characteristics
  • Voice data is encrypted and stored securely
  • You maintain control over your voice recordings
  • We do not share voice data with third parties without consent

5. Data Security

We implement appropriate security measures to protect your information:

  • Encryption of data in transit and at rest
  • Secure data centers and access controls
  • Regular security audits and monitoring
  • Employee training on data protection

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information only in the following circumstances:

  • With your explicit consent
  • To comply with legal requirements
  • To protect our rights and safety
  • With trusted service providers (under strict confidentiality agreements)

7. Your Rights

You have the following rights regarding your personal information:

  • Access and review your personal data
  • Request correction of inaccurate information
  • Request deletion of your data
  • Withdraw consent for data processing
  • Export your data in a portable format

8. Data Retention

We retain your information only as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

Voice recordings are retained according to your preferences and account settings.

9. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@echoheartai.com

Address: EchoHeart Team

13. Account Deletion

To request deletion of your account and associated data, please visit our Account Deletion page or contact us directly.